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Corporate Skills
Communication
"Communication works for those who work
at it."
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Cross
Cultural Communication
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In the modern business world, it is not unusual to to find
companies with a blended and culturally diverse work force.
Training everyone to appreciate and embrace cultural
differences can help distinguish a business and give it a
competitive advantage. This module presents the methods
available to achieve this and explores the associated
benefits and challenges.
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Dealing with Difficult People
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In an ideal world, difficult behaviour has no place at work,
but in reality dealing with people who complain, who waste
time and who are impolite or emotional is something
many people face as part of their daily work life. This
module looks at methods of dealing with these people as well
as reducing the stress that can accompany these situations.
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Effective Teamwork
Teamworking – a simple concept that delivers
excellent results. Well that is the theory but we
all know that in practice it does not always hold
true. This module presents the factors that can make
teams succeed or fail and delivers useful tools and
techniques that once learnt and applied will
facilitate team based activity. |
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Group
Dynamics |
Group dynamics plays a critical part in determining the
ultimate success of the organization, especially as
organizations develop and specialize. However, shaping these
groups in line with organizational objectives poses a
particular challenge for managers and supervisors alike.
This comprehensive module provides a detailed insight, with
practical applications, to release the potential of groups
within the organization.
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Interpersonal Skills |
How many times has poor communication damaged your
organization in terms of lost business, impaired customer
relationships and lack of coordination of internal
processes? This module delivers key concepts and techniques
that allow interpersonal skills to be used to develop and
maintain competitive advantage. The bottom line is that
Interpersonal Skills constitute a business critical
competency set, not an optional extra!
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Listening Skills |
Complex demands from all areas of a business, plus potential
restraints on time can result in employees (and employers)
hearing rather than listening. This module focuses on the
skills required to become a better listener and the
motivational/communication skills needed to help others
listen better to the speaker.
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Public
Speaking |
Speaking in front of audiences can, for many people, be a
nerve-wracking and stressful experience. This module enables
participants to confidently deliver a clear and concise
presentation or speech to audiences of any size.
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