Cross Cultural Communication
"Communication works for those who work at it."
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Cross Cultural Communication |
In the modern business world, it is not unusual to to find companies with a blended and culturally diverse work force. Training everyone to appreciate and embrace cultural differences can help distinguish a business and give it a competitive advantage. This module presents the methods available to achieve this and explores the associated benefits and challenges.
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Dealing with Difficult People |
In an ideal world, difficult behaviour has no place at work, but in reality dealing with people who complain, who waste time and who are impolite or emotional is something many people face as part of their daily work life. This module looks at methods of dealing with these people as well as reducing the stress that can accompany these situations.
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Effective Teamwork Teamworking – a simple concept that delivers excellent results. Well that is the theory but we all know that in practice it does not always hold true. This module presents the factors that can make teams succeed or fail and delivers useful tools and techniques that once learnt and applied will facilitate team based activity. |
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Group Dynamics |
Group dynamics plays a critical part in determining the ultimate success of the organization, especially as organizations develop and specialize. However, shaping these groups in line with organizational objectives poses a particular challenge for managers and supervisors alike. This comprehensive module provides a detailed insight, with practical applications, to release the potential of groups within the organization.
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Interpersonal Skills |
How many times has poor communication damaged your organization in terms of lost business, impaired customer relationships and lack of coordination of internal processes? This module delivers key concepts and techniques that allow interpersonal skills to be used to develop and maintain competitive advantage. The bottom line is that Interpersonal Skills constitute a business critical competency set, not an optional extra!
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Listening Skills |
Complex demands from all areas of a business, plus potential restraints on time can result in employees (and employers) hearing rather than listening. This module focuses on the skills required to become a better listener and the motivational/communication skills needed to help others listen better to the speaker.
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Public Speaking |
Speaking in front of audiences can, for many people, be a nerve-wracking and stressful experience. This module enables participants to confidently deliver a clear and concise presentation or speech to audiences of any size.